Returns Policy

Welcome to the Catchy Matchy at www.catchymatchy.com (the “Catchy & Matchy” or “Website”). The Catchy Matchy is a website operated by Catchy & Matchy Shop (“Catchy Matchy,” “We,” “Us,” “Our”), located at Kuala Lumpur, Malaysia.

We encourage you to read the Catchy & Matchy Shop Policies carefully. YOU MAY NOT USE CATCHY MATCHY IF YOU DO NOT AGREE TO THE CATCHY MATCHY POLICIES.

1. Returns is only applicable for wrong item delivered, size doesn’t fit or manufacture damaged item. Attributes such as measurement variations between 0.5cm to 0.75cm, loose threads, or color variance due to differing monitor resolutions are not considered as defects.

2. Item(s) must be returned to us within 14 working days upon receiving your parcel. Any return items received by us after the 14 working days valid period will not be accepted. The valid period of return is based on the Courier Company timestamp that we received.

3. Please note that we only accept returns via traceable courier service provider (i.e. Poslaju, Skynet, GDEX, Airpak Express, etc). Shipping Cost of the returns will be borne by customer.

4. Walk-in return will not be honored.

5. To return an item(s), kindly fill in the Returns Form and email us the details at customer@catchymatchy.com

6. Domestic (Malaysia) refunds will be credited via bank transfer. Hence, it is important to provide us your bank account number correctly when you fill in the Returns Form.

7. International (other countries beside than Malaysia) refunds will be made via the same payment method that you used during purchase.

8. You will be refunded the full amount of your purchase (excludes delivery cost or processing fee during your purchase).

9. Please note that upon receiving your returned parcels, we may require up to 3 working days to process the refund. Catchy Matchy reserves the rights to reject any refund request that is deemed dishonest and rejected item will be mailed back to you.

10. Kindly ensure that all items must be returned in their original condition (unaltered, unworn, unwashed or damaged and with tag intact). Should the items have accessories, such as belts, please return the accessories together.

11. When trying on item, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. We will not be able to accept the return items where there is evidence that these instructions have not been followed.

12. We reserved the rights to refuse the returned item if they do not meet our T&Cs. Rejected items will be mailed back to you.

13. Customers are advised to choose their size based on individual measurements published for each item. All items have non-standard sizing and will vary from item to item. As such, customers should not assume their size based on physical store bought sizes, branded label sizes or even prior purchases with us.

14. Please also note that there may be slight variation in terms of the color or shade of the actual items from the items viewed on the website, considering the lighting used during photoshoot and the different display of the device which is used to view the items.

15. Catchy Matchy makes every effort to represent the actual products offered for sale. Photos of actual items at different angles and material close-ups are published, where available, to assist with your shopping decision. Should you need further information on a particular item, please feel free to email us at customer@catchymatchy.com.

16. Catchy Matchy reserves the rights to correct any errors, inaccuracies, change or edit any information on the website without any prior notice.

 

For any enquiries, kindly email us at customer@catchymatchy.com and will follow up from there.