Terms & Conditions

Welcome to the Catchy Matchy at www.catchymatchy.com (the “Catchy Matchy” or “Website”). The Catchy Matchy is a website operated by Catchy & Matchy Shop (“Catchy Matchy,” “We,” “Us,” “Our”), located at Kuala Lumpur, Malaysia

We encourage you to read the Catchy & Matchy Shop Policies carefully. YOU MAY NOT USE CATCHY MATCHY IF YOU DO NOT AGREE TO THE CATCHY MATCHY POLICIES.

1. TERMS OF USE (TOU)

1.1 Personal and Non-Commercial Use Limitation

Unless otherwise specified, Catchy Matchy are for your personal and non-commercial use. You may not commercially distribute, publish, license, or sell any information or services obtained from the Catchy Matchy.

1.2 User Representations 

By accessing or using www.catchymatchy.com, You represent that You are at least eighteen (18) years old. If You are not of such age, please consult with your parent or guardian with respect to this TOU, because persons under such age are authorized to use the Website only if a parent or guardian accepts this TOU on their behalf. In addition, You agree to abide by all applicable laws and regulations governing your use of www.catchymatchy.com.

1.3 Member Account, Password, and Security

If the Catchy Matchy or any of the Services requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You also will choose a password and a user name. You are responsible for keeping your account information and password confidential and are responsible for all activity that occurs under your account. You agree to notify Catchy Matchy without delay of any unauthorized use of your account or any other breach of security.

1.4 Content Submitted by You

All contents, comments and feedbacks to www.catchymatchy.com will remain as our property. Users shall agree that no content(s) or comment(s) submitted to www.catchymatchy.com will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s).

1.5 No Unlawful or Prohibited Use

As a condition of your use of Catchy Matchy, you warrant to us that you will not use Catchy Matchy for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use Catchy Matchy in any manner that could damage, disable, overburden, or impair any Catchy Matchy server, or the network(s) connected to any Catchy Matchy server, or interfere with any other party’s use and enjoyment of any services. You may not attempt to gain unauthorized access to any services, other accounts, computer systems or networks connected to any Catchy Matchy server or to any of the services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the services. You may not use Catchy Matchy in a way that infringes rights of third parties, including, but not limited to, willfully harming a person or entity, including Catchy Matchy. Catchy Matchy reserves the right at all times to disclose any information, the disclosure of which is necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Catchy Matchy’s sole discretion.

1.6 Links to Third-Party Websites

Catchy Matchy may include links to third-party websites that let you leave the Website. These linked sites are not under the control of Catchy Matchy and We is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Catchy Matchy is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Catchy Matchy of the site. Your use of the third-party website may be subject to that third party’s terms and conditions.

2. PRIVACY POLICY

This privacy policy describes the personal information we may collect from you, the purposes for which we collect it, how we use it and when we may share it with third parties. This Policy also describes the choices you can make about how we collect, use and disclose your information. Catchy Matchy will not collect, use or disclose your personal information other than in compliance with this Policy.

By using the www.catchymatchy.com website and/or making online purchases of products, you agree to the terms and conditions of Catchy Matchy’s Policy. If our Policy changes in the future, we will notify our customers and website users of any such changes by posting an updated policy on our website.

Following the posting of such changes, your continued use of the www.catchymatchy.com website will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.catchymatchy.com website following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.

2.1 Collection of Personal Information

The information that we gathered are voluntarily submitted by the customers to us. We collect customer’s personal information during the account registration on our site. Catchy Matchy does not sell, share or trade customers’ personal information collected online with third parties.
Upon creating an account with us, you’ll be ask to provide the following information:-
Name / Deliver Address / Email Address / Contact Number / Gender & Date of Birth

The information you provide will be used for the following purposes:-
• To deliver the items you have purchased from Catchy Matchy
• To update you on product delivery ,sales, offers and support
• To provide you with relevant product information
• To administer your account with us; verify and carry out financial transactions in relation to payments you make online; internal usage with legal requirements – audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.

2.2 Security and Confidentiality 

• Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time. Catchy Matchy do not store/keep any payment information and/or materials.

• Non-personal information and data may be automatically collected through the standard operation of Catchy Matchy’s internet servers or through the use of “cookies.” Cookies are small text files a web site places on your computer’s hard drive to recognize repeat users and facilitate the user’s use of the site. Also, cookies allow a site to track usage behaviour and compile aggregate data for content improvement, targeted advertising, and marketing and promotional purposes. Users should be aware that Catchy Matchy cannot control the use of cookies or the resulting information by advertisers or other third parties. Most browsers allow a user to deny cookies; however, users should note that cookies may be required to provide certain web site features.

• eGHL is complied with PCI Data Security Standard & the following security features:

· 3D-Secure Compliance (“Verified by Visa” (by Visa) and “MasterCard SecureCode” (by MasterCard))
· PCI DSS compliance
· Robust Fraud Prevention System

2.3 Updating and Correcting Personal Information

Catchy Matchy believe that you should have the ability to access and edit the Personally Identifiable Information that you provide to us. You may change any of your Personally Identifiable Information by logging into your account and accessing the “My Account” section of the site, or sending us an email at customer@catchymatchy.com.  Please indicate your name, address and email address, and what information you would like to update when you contact us. We encourage you to promptly update your Personally Identifiable Information if it changes.

3. SHIPPING INFO

3.1 All reasonable efforts will be made by Catchy Matchy to deliver the order to our customers. However, customers are generally responsible to ensure that someone will be at the delivery address to receive the delivery and sign for the receipt of the order. Please note that we are using various courier companies to ensure all parcels are arrived on time. The assigned courier companies require a signature upon receipt of delivery. Catchy Matchy shall not be responsible for orders received by unauthorised person.

3.2 Please note that no changes can be made to the delivery address you have provided once your order has been placed.

3.3 All items will be shipped via assigned courier companies and are traceable. Once your order is packed and dispatched, you will receive a dispatch notice email with an order tracking number. With this tracking number, you are able to track the status of your order through the Track and Trace system from the assigned courier company’s website.

3.4 Please note that if the parcel is unable to deliver, the consignment will remain with the assigned courier company for personal collection or you could request for a redelivery. Please note that you are responsible to arrange for redeliveries at a suitable time and day to ensure that someone will be available to receive the delivery. Failing to do so will result in the consignments being sent back to us, and you will incur additional shipping cost to have the order to be resent to you again.

3.5 Any item(s) purchased that are shipped to the wrong destination due to wrong address details provided by customers, Catchy & Matchy will not provide any refund should the item(s) is being signed & received by other unauthorised person.

3.6 However, should the assigned courier company return the undelivered item(s) to us, we could arrange to resent the item(s) to you, subject that the right address is provided to us. Additional shipping cost will incur and will be borne by customer.

3.7 Please note that courier companies are operated as an independent third party to Catchy Matchy. As such, Catchy Matchy will not be liable in any delays, damage or loss caused by the assigned courier company during delivery process.

3.8 Please note that any import duties and taxes are imposed once the parcel has reached the destination country and these charges must be borne by recipient of the parcel. Catchy Matchy have no control over these charges as customs policies vary from country to country. For further questions related to customs charges, you are advised to contact your local customs office.

4. RETURNS POLICY

4.1 Returns is only applicable for wrong item delivered, size doesn’t fit or manufacture damaged item. Attributes such as measurement variations between 0.5cm to 0.75cm, loose threads, or color variance due to differing monitor resolutions are not considered as defects.

4.2 Item(s) must be returned to us within 14 working days upon receiving your parcel. Any return items received by us after the 14 working days valid period will not be accepted. The valid period of return is based on the Courier Company timestamp that we received.

4.3 Please note that we only accept returns via traceable courier service provider (i.e. Poslaju, Skynet, GDEX, Airpak Express, etc). Shipping Cost of the returns will be borne by customer.

4.4 Walk-in return will not be honored.

4.5 To return an item(s), kindly fill in the Returns Form and email us the details at customer@catchymatchy.com

4.6 Domestic (Malaysia) refunds will be credited via bank transfer. Hence, it is important to provide us your bank account number correctly when you fill in the Returns Form.

4.7 International (other countries beside than Malaysia) refunds will be made via the same payment method that you used during purchase.

4.8 You will be refunded the full amount of your purchase (excludes delivery cost or processing fee during your purchase).

4.9 Please note that upon receiving your returned parcels, we may require up to 3 working days to process the refund. Catchy & Matchy reserves the rights to reject any refund request that is deemed dishonest and rejected item will be mailed back to you.

4.10 Kindly ensure that all items must be returned in their original condition (unaltered, unworn, unwashed or damaged and with tag intact). Should the items have accessories, such as belts, please return the accessories together.

4.11 When trying on item, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. We will not be able to accept the return items where there is evidence that these instructions have not been followed.

4.12 We reserved the rights to refuse the returned item if they do not meet our T&Cs. Rejected items will be mailed back to you.

4.13 Customers are advised to choose their size based on individual measurements published for each item. All items have non-standard sizing and will vary from item to item. As such, customers should not assume their size based on physical store bought sizes, branded label sizes or even prior purchases with us.

4.14 Please also note that there may be slight variation in terms of the color or shade of the actual items from the items viewed on the website, considering the lighting used during photoshoot and the different display of the device which is used to view the items.

4.15 Catchy Matchy makes every effort to represent the actual products offered for sale. Photos of actual items at different angles and material close-ups are published, where available, to assist with your shopping decision. Should you need further information on a particular item, please feel free to email us at customer@catchymatchy.com.

4.16 Catchy Matchy reserves the rights to correct any errors, inaccuracies, change or edit any information on the website without any prior notice.

 

For any enquiries, kindly email us at customer@catchymatchy.com and will follow up from there.